I
About
My professional journey has developed across telecommunications, operations, programme development, SME development, capacity building and digital transformation, with AI strategy and organisational readiness increasingly becoming the focus of my work.
My earlier experience included operational and team leadership within telecommunications at Singapore Telecommunications (Singtel), followed by operations and training programme management at The Open College Ltd (OCEP Training Institute) in Mauritius. These roles developed my experience managing people, programmes, processes and learning initiatives within structured organisations.
Since 2018, a significant part of my work at SME Mauritius has centred on SME development and digital transformation, including the review and assessment of more than 200 transformation projects, providing direct exposure to the practical challenges SMEs encounter when adopting technology.
Capacity development has remained a recurring part of my work: training needs analysis, programme and course coordination, curriculum development and review, training delivery, and international institutional development, including education initiatives involving institutions from Australia and Malaysia.
Today my work increasingly focuses on AI strategy, organisational AI readiness and responsible adoption. That is also the focus of my doctoral research, which examines AI readiness among SMEs in Mauritius and the organisational conditions required for meaningful adoption.
15+ years
Professional experience across operations, ICT, programme development and transformation.
200+ projects
SME transformation projects reviewed and assessed.
Capacity development
Training needs analysis, curriculum development, programme coordination and delivery.
Current focus
AI strategy, organisational readiness and responsible adoption.
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Experience
Core professional experience
2018 to present
SME development and digital transformation
SME Mauritius Ltd · Mauritius · Currently LeadEmployed with SME Mauritius since 2018, holding multiple positions over that period and currently serving as Lead. This work has included substantial involvement in SME development and digital transformation, including the review and assessment of more than 200 technology-enabled transformation projects, and has provided extensive practical exposure to SME technology adoption, business processes, organisational capability, implementation challenges and the realities of digital transformation within smaller organisations, alongside the delivery of digital skills and communication training.
200+ transformation projects reviewed and assessed
2016 to 2018
Operations, training and capacity development
The Open College Ltd / OCEP Training Institute · Mauritius · Operations Manager / Training Programme CoordinatorManaged operational and training-programme activities within The Open College Ltd / OCEP Training Institute, including training needs analysis, course and programme coordination, curriculum and course development, training administration and organisational processes for an organisation of approximately 40 people.
2014 to 2016
Telecommunications operations and team leadership
Singapore Telecommunications (Singtel) · Malaysia · Team Lead / Duty ManagerWorked within the telecommunications and ICT environment in operational and team leadership capacities, supporting service delivery, team performance, quality standards, operational coordination and communication across a structured telecommunications environment.
Selected parallel consulting and capacity-development engagements
2024 to present
AI training and curriculum development
DigiVerse Ltd · Mauritius · AI Training and Curriculum DevelopmentWorks with DigiVerse on an assignment basis developing and delivering AI-focused training programmes for SMEs: identifying learning needs, curriculum and course development, and delivering AI training for business owners and professionals.
2022 to present
International education and programme development
OCEP SEGi Ltd · Mauritius / Malaysia · ConsultantConsultancy support for an international education initiative involving SEGi in Malaysia and Mauritius: needs and market analysis, programme review, and institutional coordination for the Mauritian context.
2021 to present
International education and programme development
OCEP Aussie Ltd · Mauritius / Australia · ConsultantConsultancy support for international education and programme-development initiatives, including the initiative involving Federation University Australia and the development of appropriate opportunities for the Mauritian context.
These consulting and capacity-development engagements ran alongside, not in place of, the core role at SME Mauritius.
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Current Focus
“Assessing AI Readiness in SMEs in Mauritius: Developing and Validating a Theory-Anchored AI Readiness Instrument.”
My current professional and research focus centres on organisational AI readiness, AI strategy, responsible AI adoption, SME capability and organisational transformation.
Organisational AI readinessAI strategyResponsible AI adoptionSME capabilityCapacity development
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Expertise
AI strategy and organisational readiness
Current professional and research focus on how organisations can prepare strategically, organisationally and responsibly for AI adoption, with particular attention to SMEs.
Digital transformation and technology adoption
Assessing and supporting technology-enabled transformation, particularly within SMEs, with attention to processes, organisational capability, implementation and practical business value.
SME capability development
Extensive exposure to the organisational, technological and capability challenges SMEs encounter when modernising, adopting technology and building the skills required for transformation.
Capacity development and digital skills
Training needs analysis, programme development, curriculum and course development, digital-skills initiatives, learning materials and training delivery.
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Credentials
Academic qualifications
Doctor of Business Administration (DBA)2025 to 2028 · doctoral candidate, ongoing
Doctoral research on AI readiness in SMEs
Master of Business Administration (MBA)2014 to 2016
Cardiff Metropolitan University
Bachelor of Human Sciences, Psychology (Honours)2009 to 2014
International Islamic University Malaysia
Professional standing
Member, Chartered Institute of Marketing (MCIM)
CIM UK
Selected credentials
Certified ISO 42001 Implementer (AI Management System)
GSDC
Generative AI Leader
Google Cloud
AI Strategy and Governance
University of Pennsylvania
Certified ISO 9001 Implementer
Mauritius Standard Bureau
Generative AI Expert
In progress, expected August 2026
Continuous professional development
AI strategy & governanceGenerative AIResponsible AIDigital transformation & business processProject & programme developmentBusiness & quality management
Certifications and professional development completed through
Open to selected advisory, research and capacity-development conversations.